Terms And Conditions

Gardeners Camden Town Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Camden Town provides gardening and related services to residential and commercial customers. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests or receives services from Gardeners Camden Town.

Company means the provider trading under the name Gardeners Camden Town.

Services means any gardening, garden maintenance, landscaping, clearance, planting, lawn care, hedge trimming, pruning, waste removal, or related services supplied by the Company.

Booking means a confirmed appointment for the Company to provide Services to the Client.

Site means the garden, land, or premises where the Services are to be carried out.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services within its designated service area. The specific Services to be carried out will be agreed with the Client at the time of booking and confirmed in writing where appropriate.

The Company reserves the right to refuse any work that, in its reasonable opinion, falls outside its expertise, cannot be carried out safely, would breach applicable regulations, or is otherwise unsuitable for the Site conditions.

3. Booking Process

3.1 Initial enquiries

Clients may request a quotation or make a booking enquiry by providing accurate information about the Site and the Services required. The Company may request photographs, measurements, or a site visit to assess the work before confirming a quotation.

3.2 Quotations

Any quotation provided by the Company is based on the information available at the time and is an estimate only unless expressly stated as a fixed price. If, upon arrival or during the work, the Company discovers additional work is required, or that the nature of the Site is materially different from that described, the Company may revise the quotation or agree additional charges with the Client before proceeding.

3.3 Confirming a booking

A Booking is confirmed when the Client accepts the quotation or service proposal and the Company provides a confirmed date and time for the visit. The Company may, at its discretion, request a deposit or prepayment for certain types of work or for large projects.

3.4 Access and preparation

The Client is responsible for ensuring that the Company has safe and reasonable access to the Site at the agreed time, including access through any communal areas, gates, or internal passages. The Client must inform the Company of any access restrictions, parking limitations, or special arrangements at the time of booking.

The Client should remove any personal items, furniture, or obstacles from the working area before the scheduled visit, unless otherwise agreed. The Company will not be liable for delays or additional charges arising from insufficient access or the need to clear the Site.

4. Pricing and Payments

4.1 Rates

Services may be charged on an hourly basis, per visit, or as a fixed-price project. The applicable pricing structure will be communicated to the Client at the quotation stage.

4.2 Deposits and advance payments

The Company may require a deposit or full prepayment for certain Services, including but not limited to large landscaping projects, substantial garden clearances, or work requiring advance purchase of materials. The amount and due date for any deposit will be specified before the Booking is confirmed.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately on completion of the Services. The Company accepts standard forms of payment commonly used in the United Kingdom. The Client agrees to pay the full amount due, including any agreed additional charges, without deduction or set-off.

4.4 Late payment

If payment is not received by the due date, the Company reserves the right to charge interest and reasonable administration costs associated with recovering overdue amounts. The Company may also suspend future Services until outstanding balances are cleared.

4.5 Materials and supplies

Where the Company supplies plants, materials, or consumables, they will be charged at the agreed rate or at a reasonable market rate plus any applicable handling or delivery fees. Ownership of materials supplied by the Company remains with the Company until full payment has been received.

5. Cancellations and Amendments

5.1 Cancellation by the Client

The Client may cancel or reschedule a Booking by giving the Company reasonable notice. Unless otherwise agreed, the following charges may apply:

If the Client cancels with more than 48 hours notice before the scheduled start time, no cancellation fee will normally apply.

If the Client cancels with less than 48 hours notice, the Company may charge a cancellation fee of up to 50 percent of the estimated value of the Booking, or a minimum call-out charge.

If the Client cancels on the day of the visit or fails to provide access, the Company may charge up to 100 percent of the estimated value of the Booking.

5.2 Rescheduling

The Company will make reasonable efforts to accommodate requests to reschedule a Booking. If the Client repeatedly reschedules or cancels, the Company may require prepayment or decline further bookings.

5.3 Cancellation or amendment by the Company

The Company reserves the right to cancel or reschedule a Booking where necessary due to adverse weather conditions, staff illness, vehicle breakdown, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as practicable and offer an alternative date. The Company will not be liable for any indirect loss or costs incurred by the Client as a result of such changes.

6. Client Responsibilities

The Client is responsible for providing accurate information about the Site, including any known hazards such as uneven ground, hidden cables, pipes, or contamination. The Client must also inform the Company about any restrictions imposed by property leases, local regulations, or landlord requirements that may affect the work.

The Client must ensure that children, pets, and other persons are kept away from the working area for the duration of the visit, and that the Companys staff can carry out the Services safely and without unreasonable interruption.

Where the Client provides materials, plants, or equipment, the Client is responsible for ensuring that they are suitable and safe for use. The Company may decline to use Client-supplied items if they are considered unsafe or unsuitable.

7. Performance of Services

The Company will perform the Services with reasonable skill and care, using competent personnel and appropriate equipment. All work will be carried out in accordance with applicable health and safety regulations and, where relevant, with regard to good horticultural practice.

Time estimates for completion of work are provided as a guide only and are not guaranteed unless expressly agreed in writing as a fixed deadline. External factors such as weather, access, and unforeseen Site conditions may affect the duration of the work.

The Client acknowledges that gardening and landscaping work is influenced by natural conditions such as weather, soil quality, and plant health, and that results may vary. The Company does not guarantee specific aesthetic outcomes or growth patterns unless expressly agreed.

8. Waste Removal and Environmental Regulations

8.1 Green waste

The Company will remove green waste such as grass cuttings, prunings, and small branches if this has been included in the quotation. Where green waste removal is not included, the Company may bag the waste for the Clients use or disposal, or offer waste removal as an additional charged service.

8.2 Non-green waste

Removal of non-green waste such as rubble, soil in large quantities, old furniture, or construction materials is not included unless specifically agreed. Such waste may require special handling or disposal, and additional charges will apply where the Company agrees to remove it.

8.3 Legal compliance

The Company will dispose of garden waste in compliance with applicable waste disposal and environmental regulations in the United Kingdom. The Client must not request the Company to dispose of waste unlawfully, such as by fly-tipping or burning in restricted areas.

If the Client asks the Company to use on-site facilities such as compost heaps, green waste bins, or skips, the Client is responsible for ensuring that such use is permitted and in accordance with local rules.

9. Liability and Insurance

9.1 Limitation of liability

The Company will exercise reasonable care to avoid damage to property while carrying out the Services. However, the Company will not be liable for pre-existing damage or defects, or for damage arising from inaccurate information provided by the Client.

To the fullest extent permitted by law, the Companys total liability arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the total amount paid or payable by the Client for the specific Booking giving rise to the claim.

The Company is not liable for any indirect or consequential loss, loss of profits, loss of enjoyment, or loss of business arising from the performance or non-performance of the Services.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

9.2 Insurance

The Company will maintain appropriate public liability insurance in respect of its gardening and related activities. Evidence of insurance can be made available on request.

10. Plants, Lawns and Living Materials

Where the Company supplies plants, turf, or other living materials, it will use reasonable care in their selection, transport, and installation. The ongoing health of plants and lawns depends on factors beyond the Companys control, including weather, pests, diseases, soil conditions, and the Clients maintenance practices.

Unless expressly stated, the Company does not guarantee the long-term survival or performance of plants, lawns, or seeds after completion of the work. The Client is responsible for ongoing watering, feeding, and care in accordance with any guidance provided.

11. Complaints and Disputes

If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, and in any event within a reasonable time after the work is completed. The Company will investigate complaints in good faith and, where appropriate, may offer to rectify issues or provide a partial refund.

Where a dispute cannot be resolved directly between the parties, both the Client and the Company agree to consider reasonable forms of alternative dispute resolution before commencing formal legal proceedings.

12. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to severe weather, flooding, storms, fire, accidents, acts of government, strikes, or supply chain disruptions.

13. Data Protection and Privacy

The Company will collect and use personal data provided by the Client solely for the purposes of managing bookings, providing Services, processing payments, and fulfilling legal obligations. The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where required for service delivery or by law.

14. Changes to these Terms and Conditions

The Company may update these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking. Updated terms may be made available on request or via published materials used by the Company.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services.

By proceeding with a Booking or using any Service provided by Gardeners Camden Town, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.