Privacy Policy

Gardeners Camden Town Privacy Policy

This Privacy Policy explains how Gardeners Camden Town collects, uses, stores and protects personal data relating to customers and prospective customers in the Camden Town area. It also explains your privacy rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Gardeners Camden Town customers and prospective customers located in the Camden Town area who contact us, request a quote, book a service, or otherwise interact with us in the course of our gardening and related services.

Data controller

For the purposes of data protection law, Gardeners Camden Town is the controller of the personal data described in this Privacy Policy. As controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection legislation.

Personal data we collect

We may collect and process the following categories of personal data about you when you engage with our services or contact us:

Identification and contact details, such as your name, postal address, service address, and any other address you provide for gardening services, as well as any contact details you choose to share such as communication handles or messaging IDs.

Service and booking information, such as details of the gardening services you request or receive, property type and size, access instructions, preferred schedules and appointment dates, notes relevant to the provision of services, and records of communications related to bookings and service delivery.

Payment and billing information, such as information needed to process your payments and issue invoices. Depending on the payment method, this may involve working with secure payment processors who handle card details on our behalf. We do not retain full payment card details where payments are processed by third party providers.

Communications data, including records of your interactions with us, such as enquiries, complaints, feedback, or other correspondence made by phone, messaging services, in writing, or in person.

Technical data, such as basic technical information if you interact with our online content, including your approximate location, device or browser type and similar data, to the extent that such data amounts to personal data under applicable law.

Lawful basis for processing

We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we may rely on the following legal grounds:

Performance of a contract. We process personal data where it is necessary to enter into and perform a contract with you, for example to provide gardening services, manage bookings, arrange visits, and handle payments.

Legitimate interests. We process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests include managing and improving our services, communicating with you about your existing or similar services, keeping appropriate business records, and ensuring the security of our staff and tools.

Legal obligations. We process personal data where it is necessary to comply with our legal obligations, for example accounting, tax and record-keeping requirements, responding to lawful requests from authorities, and complying with health and safety obligations.

Consent. In limited cases, we may rely on your consent to process certain personal data, for example for specific types of marketing that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.

How we use your personal data

We use the personal data described above for the following purposes:

To provide gardening and related services, including arranging and confirming bookings, attending your property, tailoring our work to your requirements, and managing ongoing service relationships.

To communicate with you, for example to respond to enquiries, send booking confirmations and updates, ask for feedback, or provide information about similar services you already receive or have requested.

To manage our business operations, including scheduling work, managing our workforce, maintaining internal records, issuing invoices, processing payments, handling disputes, and performing analysis to improve our services.

To comply with legal and regulatory duties, including financial reporting, maintaining appropriate records, and cooperating with lawful requests from regulatory bodies or law enforcement.

To protect our rights and property, and the safety of our customers and staff, for example by keeping records of visits and communications, and by managing risks related to our on-site work.

Data processors and sharing of personal data

We may share your personal data with carefully selected third parties that act as processors on our behalf. These processors only process your personal data in accordance with our documented instructions and for the purposes set out in this Privacy Policy. We take reasonable steps to ensure that all processors provide appropriate safeguards for your personal data.

Categories of processors may include service scheduling tools, secure payment processing providers, accounting and invoicing service providers, information technology and hosting providers, communication service providers used to send messages or confirmations, and professional advisers such as accountants or legal advisers where necessary.

We may also share personal data with other third parties where required by law, for example with tax authorities, regulators or law enforcement bodies, or where it is necessary to establish, exercise or defend legal claims.

We do not sell your personal data to third parties.

International transfers

Where we use processors or service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will take steps to ensure that an adequate level of protection is in place for your personal data. This may include using standard contractual clauses or other lawful transfer mechanisms recognised under data protection law.

Data retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

In general, we retain contact, booking and service-related information for a period that allows us to manage ongoing customer relationships, respond to queries or complaints, and demonstrate that we have performed our services properly. Financial records and invoices are usually retained for the period required by tax and accounting laws.

When we no longer need personal data for the purposes for which it was collected, we will either securely delete it or irreversibly anonymise it so that it can no longer be associated with an identifiable individual.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Gardeners Camden Town customers and prospective customers in the Camden Town area, subject to certain legal limitations and exemptions.

Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the personal data we hold about you, along with certain information about how we use it.

Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies.

Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of data you believe to be inaccurate.

Right to object. You may have the right to object to our processing of your personal data based on our legitimate interests. You also have the right to object at any time to the use of your personal data for direct marketing, in which case we will stop such processing.

Right to data portability. In certain circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or in our correspondence with you.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we process your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.